Our Work

Every project here started with a problem worth solving. These case studies show how we approached each one.

Federal

All Federal Projects

Elderly woman wearing glasses and a patterned sweater sitting in an armchair using a tablet with family photos on the wall behind her.

When Search Doesn’t Find

Woman with headphones using a braille keyboard connected to a laptop in a modern office with other people working in the background.

Making Accessibility Harder to Miss

Woman wearing an Army t-shirt sitting at a balcony table with papers, holding a mug and looking contemplative.

Translating the 526ez for PACT Act

State

All State Projects

Woman wearing glasses sitting at a table writing on documents with a stack of envelopes and a coffee mug nearby.

Maryland's First User Research

Agency

All Agency Projects

Two people attaching sticky notes with terms like 'risk adjustment' and 'dual-eligible' to a storyboard during a workshop in a formal meeting room.

Designing Policy Through Workshops