Maryland lacks data on how residents actually use their digital services. We'll study the OneStop platform, where residents apply for licenses, permits, and tax credits. We'll also look at homeowner tax credits through the State Department of Assessment and Taxation. The research provides the agency with a foundation... the agency a foundation for strategic decisions and a repeatable practice they can self-manage.
"Maryland is building a digital service practice from scratch, and research is the right place to start," said Lapedra Tolson, CEO of Friends From The City. "We're helping them understand what residents actually need before they make big platform decisions."
